FAQ
faq
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How can I place an order?
All returns or exchanges must be requested within 48 hours of delivery. We recommend checking your order as soon as it arrives to ensure your satisfaction.
What payment methods do you accept?
We accept secure payment via bank transfer and debit cards. Available payment options will be displayed at checkout for you to choose from.
How long does delivery take?
Once your order and payment are confirmed, Rafat Glow prepares your items for delivery. Delivery is arranged within Nigeria, and the delivery fee and estimated time frame will be communicated to you before dispatch. We aim to ensure your products reach you safely and in good condition.
How can I be sure the products are authentic?
All products sold by Rafat Glow are sourced directly through Oriflame Nigeria’s official partner network. We guarantee that every item is 100% original, safe, and properly handled, so you can shop with confidence.
What is your return policy?
For hygiene and safety reasons, opened or used products cannot be returned or exchanged. However, if you receive a wrong or damaged item, please get in touch with us immediately. We will work with you to resolve the issue promptly and ensure you receive the correct product.
we’re here to help
Need Assistance?
If you have questions beyond our FAQs, contact our support team and we’ll assist you within 24–48 hours.
Email us: contact@rafatglow.com
